A cable technician stepped beyond his job duties to comfort a crying special needs child, giving a tired mom the break she desperately needed.
Jessica Nash Donnahoo was having a rough morning with her 3-year-old son Sailor. He was born with two rare brain defects and he is blind.
Sailor is unable to communicate his needs. He had been crying all morning while Jessica tried to care for him.
At the same time, she had to watch her 2-year-old daughter, clean the house, and do laundry while her husband was at work.
When Spectrum cable technician Robert arrived to upgrade their internet service, something beautiful happened. Sailor ran to Robert and reached up to be held.
Instead of focusing only on his technical work, Robert responded with compassion. He held and comforted the boy during his entire 45-minute visit.
This simple act gave Jessica precious minutes to fold laundry and gather herself. “It was a huge relief to this tired momma,” she wrote in a grateful message to Spectrum.
“He understood the need for help, saw an opportunity to help another human being and took it,” Jessica shared on Facebook. “I will never forget his kindness.”
Jessica believes this story connects with so many people because we all need reminders that good people still exist.
“In a world of mass shootings, political scandals, and drugs, we all need to be reassured that humanity and kindness still exist,” she said.
